Understanding Business Process Management
- raylewispro
- May 8, 2024
- 2 min read
Business Process Management (BPM) is the systematic approach a company takes to analyze, improve, and optimize its processes, often utilizing workflow automation to streamline manual tasks. Here's a breakdown of key aspects and strategies involved in BPM:
Unlocking the Benefits of BPM
Before diving into BPM implementation, it's crucial to grasp the significance of efficient business processes. Understanding the types of processes, their ownership within the organization, and the problems BPM can address is essential.
Getting to Know Your Business Processes
Business processes are sequences of repeatable tasks aimed at achieving specific objectives. These processes, ranging from simple to complex, impact various aspects of a business, including employee productivity and customer satisfaction. Categorically, processes can be operational (core business functions), management (governance, HR), or supporting (accounting, technical support).
Building Your BPM Team
Designating employees as business process owners facilitates understanding and management of processes across departments. An effective BPM team typically includes roles such as a champion, process owner, director, consultant, project manager, business analyst, solution architect, influencers, and a BPM support group.
Don’t Live with Lost Opportunities
Traditionally, BPM was led by business leadership, but modern BPM often involves IT due to advanced BPM software. Balancing business and technology requirements can be achieved by deploying self-serve, low-code workflow automation platforms, empowering employees to streamline processes they understand best.
Automate, Automate, Automate
Automation lies at the core of BPM, offering opportunities to streamline repetitive, time-consuming tasks. Workflow automation tools can optimize processes like data entry, inventory management, and reporting, enhancing productivity, reducing costs, and minimizing errors.
Creating a Citizen Development Culture
Building mobile apps to improve connectivity and efficiency among employees can further optimize business processes. Citizen development cultures encourage employees to create low-code solutions, fostering innovation and agility without reliance on professional developers.
Making the Most of Every Opportunity
BPM enables businesses to eliminate inefficiencies, reduce costs, and seize opportunities for improvement. Whether mitigating online checkout hurdles, automating manual processes, or enhancing client onboarding, BPM can drive significant value across various business functions.
Building a BPM Strategy
To address cumbersome, redundant, or costly processes, a comprehensive BPM strategy is crucial. Best practices include gaining management support, analyzing and mapping processes, redesigning workflows, implementing change, and tracking and optimizing performance.
Creating BPM Value
Following best practices and assembling a robust BPM team can yield tangible benefits, including increased productivity, faster time-to-benefit, improved quality, enhanced customer satisfaction, and better employee experiences.
Start Optimizing Your Business Processes Now
Every business aims for continuous improvement, and implementing BPM with the right workflow automation tools can drive efficiency, agility, and competitiveness. Microsoft Power Automate is one such solution empowering businesses to streamline processes for impactful results.
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